How to access the Family Support Service

Update 18 December 2020

Due to the ongoing restrictions and the latest government guidance, the Family Support Service will continue to be available for families who need help. While family centres will not be offering face to face groups or drop-ins during the current Covid restrictions, appointments can be made for telephone or online advice, support and guidance. Where families have an allocated worker, support will continue as usual but they will talk to you about how and when this will happen to make sure it is covid-safe. Appointment-only health clinics will continue to run from family centres. More information on our news page.


If you need urgent support and you have a Family Worker, please call them directly. Family Support Workers will be maintaining regular contact with existing clients to offer support and advice. If you don’t currently have a Family Worker and need some help or advice you can contact the Buckinghamshire Family Information Service on 01296 383 293.

You can make a online request for support.

If you are concerned about the welfare of a child you should contact First Response on 01296 383 962 (or 0800 999 7677 out of hours).


Search our information, advice and support pages


or call 01296 383293 to speak to one of our Duty Team.

There are different ways you can access the Family Support Service (FSS) in Buckinghamshire depending on your needs.


I want to find out about local activities or support services

Use the Buckinghamshire Family Information Service (BFIS) website to find:

> Local Activities and Things to Do

> Advice and Support Services

You can also call BFIS on 01296 383 293.


I want to attend a drop-in session at a Family Centre near me

If you are looking for sessions to attend at one of the 16 Family Centres across the County, all timetables are published on this website and you can use the links below to find activities running at Family Centres, as well as a wide range of local activities, things to do, support services and much more.

Use the BFIS website to:

> View Family Centre timetables and sessions

All activities at Family Centres are free.


I need some help or advice

If you or a professional you already know believe that you would benefit from working alongside the Family Support Service to address issues such as school attendance and behaviour, risky behaviours of young people, family relationships, debt advice, domestic abuse or substance misuse, for example, you can speak to one of our professional staff when visiting a Family Centre or Family Centre Plus.

Our three Family Centre Plus sites are open from Monday to Friday and you can drop in if you need some help or advice. Family Centre Plus facilities are at:

> Southcourt Family Centre Plus (Aylesbury)

> Newtown Family Centre Plus (Chesham)

> Mapledean Family Centre Plus (Wycombe)

or email BFIS or call 01296 383 293 to ask for information and advice.


I need the Family Support Service to work with me or my family to help with specific problems

The Family Support Service provides a wide range of support to children, young people and families in Buckinghamshire. It does this through a variety of groups and programmes, and through individual support. The Family Support Service can work individually with families or our youth workers can support young people for a short time to help them with specific challenges

> Request Support Online

You can speak to a member of staff at the Family Centre or call BFIS on 01296 383 293 to discuss your concerns.


I want to share my ideas about improving the Family Centre timetables

The new Family Support Service will be developing the activities and services offered at each centre to provide local families with a range of activities and support that responds to local need. If you have ideas about different activities or groups that could run from the Family Centres, please send them to the email address for your local centre or speak to centre staff. We will consider all ideas received to help us plan new services but we may not be able to respond to them all individually.

> Find your local Family Centre's contact details 

along with details of the activities they are running.


I am concerned about a child

If you have concerns about a child being at risk of significant harm:

Contact First Response on 01296 383 962 (or 0800 999 7677 out of hours).

Always call the Police on 999 if there is an immediate risk.