Family Centres and Family Support Service | Update 5 November 2020

Published: 05 November 2020

In light of the latest government guidance the Family Support Service will be making the following changes:

If you need urgent support and you have a Family Worker, please call them directly. Family Workers will be maintaining regular contact with new and existing clients to offer support and advice. They will agree with you how and where this will take place to make sure it is covid-safe.

If you don’t currently have a Family Worker and need some help or advice you can contact the Buckinghamshire Family Information Service on 01296 383 293, or you can make an online request for support.

Family centres will continue to offer support, advice and guidance but from Thursday 5 November this will be on an appointment-only basis and may be by telephone or online. We are not able to deliver face to face group sessions during the current restrictions. Some group activities may be offered on-line and you will be contacted if this is the case. Appointment-only health clinics will continue to run from the family centres.

Advice, support and guidance sessions must be pre-booked. Appointments can be arranged by emailing the family centre plus site or by calling the BFIS duty team. To book an appointment please email:


If you are concerned about the welfare of a child you should contact First Response on 01296 383 962 (or 0800 999 7677 out of hours).