Family Resilience Service (FRS)

The Family Resilience Service

  • Is part of the Early Help offered to families in Bucks
  • works with families to make positive changes to their lives to prevent or reduce the need for services like children’s social care
  • works with other services so that the focus is on the whole family
  • their aim to help families before problems become too difficult to manage
  • based on the family wanting to work with the service

How we work

  • We use an assessment called the Family Outcomes Star to look at the things that are going well in your family and those not so well; you will work with us to complete it. Families who have used it in children’s centres say they found it helpful.
  • We make a single plan that covers everything that you would like to improve
  • Parenting support is available and we work in a way that is proved to work

How are we organised?

  • There are three teams across Buckinghamshire covering Aylesbury Vale, High Wycombe and Chiltern and South Bucks.

Who do we help

  • Families who are about to  need help from social care or who have just had a social worker supporting them
  • Families with multiple issues
  • Where we can make a difference and help you to improve your family life so that you no longer need our support

Where to go

County Hall
Walton Street
HP20 1UA

Other Details

Age Ranges
0 to 19 years


Referral required
Referral Details
  • Referrals for support from Family Resilience Service (FRS) come in to the service via the Early Help Liaison Officers in First Response or the Multi-Agency Early Help Panel, which is held fortnightly across the county.

  • If you know a parent or carer you feel would benefit from FRS support, please refer to First Response by completing the Multi-Agency Referral Form, which is found on the Buckinghamshire Safeguarding Children Board website. Please speak to the family to gain consent before making the referral.

  • For a family to be referred to FRS, the needs of the family will be complex and assessed as Level 3 on the Thresholds Document. The Thresholds Document can be found on the BSCB website

  • Appropriate referrals are allocated to FRS or if the family requires a more coordinated multi-agency approach they will be discussed at the Early Help Panel. Panel members will agree on which agency would be best placed to meet the needs of the family and coordinate the whole family work . When this happens, referrers are informed of the outcome and the referral is picked up by the designated agency.

  • If the family needs Level 1 or Level 2 support, professionals should refer directly to the appropriate agency or consult the Buckinghamshire Family Information Service  for information on services available.

  • Parents may not refer themselves directly. If you are a parent in need of FRS support, please talk to your school, GP, health visitor or any professional working with your family.

Local Offer


Please see the above information.

Local Offer Age Bands
16 to 18
12 to 15
19 to 25
2 to 4
0 to 1
8 to 11
5 to 7
Needs Level
All needs met
SEN Provision Type
Targeted service or Specialist service (Referral required)
Last Updated

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