Buckinghamshire Family Information Service (BFIS)

The Buckinghamshire Family Information Service provides information for families, children and young people aged from birth to 19 years (up to 25 years with a disability/additional need), it is a free, confidential and impartial service. Our service is accessible by phone, website, social media (Facebook and Twitter) and email or in person at an outreach event.

 

Information available on:

Childcare

 

 

Family Centres

 

Find your nearest, see what's on and view/download the latest timetables.

  

Family Support Information for Families and Professionals

  

Leisure Activities

 

 

Local Offer

 

A free, accessible hub bringing together information from social care, health, education and other services around Special Educational Needs and Disabilities (SEND).

 

Parent/carer advice and support

 

Youthspace for Young People   

Who to contact

Telephone
E-mail
familyinfo@buckinghamshire.gov.uk
Website
Buckinghamshire Family Information Service
Notes

For website and social media assistance email fisdigital@buckinghamshire.gov.uk or telephone 01296 382246

 

Where to go

Name
Buckinghamshire Council
Address
Walton Street Offices
Walton Street
Aylesbury
Buckinghamshire
Postcode
HP20 1UZ
Geographic Area Covered
Buckinghamshire

Time / Date Details

When is it on
Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
Time of day
Morning
Afternoon

Other Details

Age Ranges
0 to 19 years
Up to 25 with a disability
Facilities
Accessible Website

Local Offer

Description

The Buckinghamshire Family Information Service website is home to the Local Offer for SEND. A free, accessible hub bringing together information from social care, health, education and other services around Special Educational Needs and Disabilities (SEND).

We are committed to ensuring everyone can use our website. Here are some of the ways we deliver on this commitment:

Browsealoud

We have added the world-leading digital inclusion software, Browsealoud, to our website making our content more accessible with reading and translation support.

Accessibility controls

Some people find certain text and background colours difficult to read, while others prefer to have a specific colour such as white text on a black background. You can change the text and background colour using our accessibility controls.

Alt Text

We have avoided using too many graphics within the website to ensure quick download times and to allow access to information which cannot be read as an image. Where images have been used we have added 'alt' tags - text alternatives so that you will still know what the image is meant to convey even if it does not load or if you've have chosen to browse with the images switched off or you are using assistive technology like a screen reader to browse the web page.

Read more about accessibility

Contact Name
Anna Ellis
Contact Telephone
Contact Email
aellis@buckscc.gov.uk
Local Offer Links
Buckinghamshire's Local Offer for SEND
Buckinghamshire Families, Activities, Events, Information and Support Group
Local Offer for SEND Facebook Page
Youthspace Bucks Facebook Page
Youthspace Bucks Twitter
Local Offer Age Bands
16 to 18
12 to 15
25 plus
19 to 25
2 to 4
All ages
0 to 1
8 to 11
5 to 7
Needs Level
Sensory and Physical Needs
Hearing
All Needs Met
Communication and Interaction
Autism
Social, Emotional and Mental Health Difficulties
SEN Provision Type
Universal service (No referral required)
You Said We Did

All changes based on feedback can be viewed on our 'You said...we did (Local Offer)' page

General Local Offer Response

What needs does your service or activity aim to meet for children and young people with SEND and their families?

We deliver support and advice to families through telephone, email, web, social media and outreach.

What outcomes does your service or activity aim to achieve for children and young people with SEND and their families?

To improve information on all SEND services and providers in the county.

How can children and young people with SEND and their families start to use your service or activity?

Contact details are at the bottom of the page.

How is your service or activity fully accessible to children, young people with SEND and their families, for example, facilities, support from staff?

Accessibility software on the website (Browse Aloud). Accessible content and functionality on the website.

How do you communicate with children, young people with SEND and their families?

Feedback form on the website and anyone can contact the service on the contact details below. We also offer a wide range of opportunities for parents, children and young people to be actively involved in BFIS and the SEND information we source and deliver. Please contact us for more details.

What training have your staff and/or volunteers received to support children and young people with SEND and their families?

Accessibility training on content writing for the website.

What future plans does your service or activity have for developing its SEND provision, for example, training, facilities?

Further functionality to allow parents to review providers for their Local offer will be available in the coming months.

Last Updated
25/03/2020

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