SEND IAS Service

Special Educational Needs and Disability Information, Advice and Support Service (SENDIAS)

All local authorities, by law, have to provide children and young people with Special Educational Needs or disabilities, and their parents, with information and advice. Buckinghamshire SEND IAS Service is the information, advice and support service here. Our service is confidential and at arm’s length from Buckinghamshire Council.

We offer accurate, up to date and impartial resources and information about the law on special educational needs and disability. This covers:

  • education, health and social care
  • national and local policy
  • the Local Offer
  • your rights and choices
  • your opportunities to participate
  • where you can find help and advice
  • how you can access this support

Sometimes information alone is not enough. You may want help to gather information, make sense of it and apply it to your own situation. We call this advice and we offer this service by email, on the telephone, face to face and through work with groups or in training.

We can also offer more intensive support if you need it. This can include helping with letters, attending meetings with you or supporting you in discussions with the local authority, school or other settings. We may be able to help you find a key worker, or an Independent Supporter or a volunteer who can support you. 

Who to contact


SEND IAS can also be contacted via their online form.

Where to go

Annex A
Walton Street
HP20 1UX
Venue Notes



Geographic Area Covered

Time / Date Details

When is it on
Monday to Friday 9am to 4pm - Term time only

Other Details

Disabled Car Parking Space

Local Offer


Buckinghamshire SEND IAS Service is a statutory service provided by Buckinghamshire Council in response to the Children and Families Act 2014:

Local authorities must arrange for children with SEN or disabilities for whom they are responsible, and their parents, and young people with SEN or disabilities for whom they are responsible, to be provided with information and advice about matters relating to their SEN or disabilities, including matters relating to health and social care.
SEND Code of Practice 2014, DfE

Information Advice and Support Services – Key Points

They are statutory services that provide information, advice and support to disabled children and young people, and those with SEN, and their parents.

They are required to be impartial, accessible and free.

Parents, children and young people should be involved in the design of their local IAS Service.

IAS staff should be independently trained.

The obligations and expectations of an IAS Service are set out in Chapter 2 of the SEND Code of Practice.

Contact Name
Sarah Smith
Contact Telephone
Contact Email
Local Offer Age Bands
16 to 18
12 to 15
19 to 25
2 to 4
0 to 1
8 to 11
5 to 7
Needs Level
Sensory and Physical Needs
All Needs Met
Communication and Interaction
Social, Emotional and Mental Health Difficulties
Cognition and Learning
SEN Provision Type
Universal service (No referral required)

General Local Offer Response

What needs does your service or activity aim to meet for children and young people with SEND and their families?

Information, advice and support relating to SEND for children, young people and their parents/carers.

What outcomes does your service or activity aim to achieve for children and young people with SEND and their families?

Parents/carers and young people can make well-informed decisions relating to SEND.

How can children and young people with SEND and their families start to use your service or activity?

Call our answerphone service on 01296 383754, or email or via our website. Alternatively, with your permission, a friend or professional can contact us on your behalf.

We will contact you to take some initial information and then arrange a scheduled call back with an adviser at a convenient time to discuss the issues raised.

How is your service or activity fully accessible to children, young people with SEND and their families, for example, facilities, support from staff?

Staff trained specifically to support parents and/or children and young people. Ground floor site with good parking and bus routes nearby. Full accessibility plan in progress.

How do you communicate with children, young people with SEND and their families?

By telephone, email and face to face.

What training have your staff and/or volunteers received to support children and young people with SEND and their families?

Staff and volunteers undertake a range of training including independent legal training provided by the National SEND IAS Service Network.

Last Updated

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