The Buckinghamshire Family Information Service (BFIS) provides information for families with children aged 0-19 (25 with SEND) about services available locally and nationally.  The website allows people to search for information and find their own support. The website lists Ofsted-registered childcare, support services, activity providers, things to do and other relevant organisations as well as advice and guidance. 

Although the Council makes every reasonable effort to ensure the accuracy of information herein we cannot accept responsibility for any loss which might arise from reliance on the information contained on this site or any damage which may be caused by downloading information from this site.  BFIS is an impartial service and cannot recommend or endorse any service.

Please note that the BFIS website includes information and links to third party internet websites which are controlled and maintained by others.  Buckinghamshire County Council (BCC) is not responsible for the accuracy of the information and does not endorse and also cannot be responsible for linked external sites.  BCC does not represent or warrant that its website or any other website accessible via the BFIS website is virus free.

In addition, we strongly advise that before you use any of the services listed you check:

  • Are the services accredited or registered with any relevant professional body?
  • Do they have any published service standards?
  • Is there an easily accessible complaints procedure?
  • If you have to pay, what does it cost and what does this cover?
  • What checks are done on staff and volunteers? (e.g. References taken up, Disclosure & Barring Service Checks and Protection of Vulnerable Adults Scheme)
  • Can you speak with someone who has already used the service?
  • Are the premises accessible?
  • If the service requires you to sign a contract check the contract includes what you and the service expect from each other. Before you sign the contract ensure you understand everything - if in doubt contact the Citizen’s Advice Bureau.

It is advisable to call any of the clubs or activities listed before attending, to ensure the dates/times of meetings or sessions have not changed since we were informed about them.

BCC also reserves the right to refuse or delete publication of any organisation or information which it believes, or for which evidence has been provided, contravenes the laws of the UK or does not provide benefit to families of Buckinghamshire.  There is no absolute right to an account or record; any account and record exists at the discretion of Buckinghamshire County Council and may be terminated without notice or the giving of reasons; that, in the event of complaints or concerns about a provider, the account may be suspended or terminated and the record archived pending the outcome of an investigation.  In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the BFIS website.

We do not accept liability or responsibility for any loss or damage arising from any information being mis-translated through the use of BrowseAloud, Google Translate or otherwise.

Should you wish to make a complaint about any organisation or service provider listed on the website please contact the organisation directly and follow their complaints process.

The website is owned and operated by Buckinghamshire County Council and is protected by copyright owned in whole or in principal part by the Council. You may download information for personal reference, research or information purposes only.

Download, distribution and/or alteration of any information or data from Council websites by any third party for their local use is permitted as long as this copyright is kept intact and appended to any data downloaded. Any other distribution of copies of the information or any altered version thereof is expressly prohibited without prior written consent of a senior officer of the Council.

Use of any logo, graphics or graphical device or picture in any form or media after downloading from the Council website is prohibited without the express written permission of the Council.

The Council does not grant permission for any use whatsoever (other than local display on the screen of the downloading equipment) for any information or data for which the Council does not own the copyright.