You said...we did (Local Offer)

We publish the comments you make about the Local Offer and tell you what we have done in response.

Under 'Downloads' you can find out how we have worked with you, read feedback about the Local Offer website, see what people say about the services in Buckinghamshire for people aged 0 to 25 with special educational needs or disabilities (SEND) and what we and those we work with have done as a result of what you said. We also highlight some examples each month which you can see below.

We are always happy to hear your comments or ideas for improvement, so tell us what you think on our Local Offer Feedback form.

September 2020

You said: The mental health information should be more prominent and more diverse as many people don’t meet the criteria for CAMHS.

We did: This will be considered in the development of the new Local Offer pages. There are more services being registered on the website and promoted via social media such as Kooth and Young Minds.

August 2020

You said: PeopleToo have been working with local young people to re-design the preparing for adulthood information. This should influence the published Local Offer information.

We did: We have spoken to PeopleToo and listened in to some of the feedback sessions. The new documents will be shared with the Digital Team so that the Preparing for Adulthood section (PfA) on the Local Offer reflects the new approach. This will be included in the new website pages.

July 2020

You said: Some parents find it easier to watch videos to access information rather than read it.

We did: The Integrated SEND Service (iSEND) are considering making some videos to cover key topic areas to help families.

May and July 2020

You said: Members of the Local Offer Advisory Group started to review the menu titles used on the Local Offer landing page and made suggestions to help improve them, looking at other Local Offers for inspiration.

We did: These suggestions have been shared with the agency who are helping to review the Local Offer website design, along with examples of other Local Offers.


You said: via email feedback. I just wanted to give some positive feedback on your SEND Coronavirus page: It’s a really useful and comprehensive resource which has been promoted with special schools. Could you add the following link to this: There’s a couple of Coronavirus episodes that are good listening. From Keerin Hossain, Enterprise Coordinator, Bucks Skills Hub.

We did: Added the link to the page. 


You said: At the SEND Youth Forum in December 2019:

  1. On this page Transitions - Adult Social Care (SEND) that the purple icons down the side are a bit meaningless as they don’t always match up to the section they are next to – photos would be much more eye-catching and useful.
  2. If there was a tool built into the site allowing users to easily alter things like the background colour, this would make it more accessible, for example, some users find a yellow hue easier to read from than white.
  3. Connexions is no longer running.
  4. Content.

We did:

  1. These have been removed. We can’t add photos but we will share your idea when we start to plan our new website.
  2. You can do this already, either by using settings on the accessibility page or by clicking the BrowseAloud software (SPEAK icon).
  3. All references to Connexions have been removed.
  4. We are working with teams to ask them to update their content to make sure the information is up to date. We are also starting to work on a new website so all your other ideas will be shared with the team. We would also like to involve you in the website research soon.