Family Support Service Privacy Notice

Information on how the Family Support Service (FSS) collects, uses and handles information; who you can contact to access your information, and where to go to make a complaint.

In this section 

> What is the Family Support Service?

> Where is my personal information stored?

> Who is my information being shared with?

> How will this affect me?

> How do I access my information?

> Who is the Data Controller and Data Protection Officer?

> Why does the Family Support Service collect your information?

> How long will your information be kept?

> Complaints

  

What is the Family Support Service?

The Family Support Service is there for families with children aged 0 to 19 years (or up to 25 years for those with a special educational need or a disability) who need help to prevent problems from getting worse.  It is voluntary to receive help from this service and you will be asked for your consent to work with you and your family and for us to gather and store information about you.

The information we collect about families who receive help from the Family Support Service will be shared with the national programme (called ‘Troubled Families’) which is aimed at improving the lives of families with complex needs. These are families who need help with getting children to attend school, reducing crime and anti-social behaviour, getting people into employment and reducing domestic violence and abuse. Information from other services including social care, housing, health, and other Local Authority departments may also be shared with the programme where families meet the criteria. You will be asked to give your consent to those to those services if appropriate.

 

Where is my personal information stored?

Buckinghamshire Council hold your personal information in order to provide services to you. This will include facts about you like your name, date of birth, address and details about the work we do with you. This information about you and your family will be held on Buckinghamshire Council’s electronic systems or, in some cases, on paper documents, all of which will be stored securely and confidentially and can only be accessed by people who have the authority to do so. Personal information shared securely from other departments and agencies will be stored securely on Buckinghamshire Council’ internal system where access is restricted.  

Information on school attendance and attainment, criminal offences, benefits and employment is collected routinely by Government Departments. 

Data we hold is also used for monitoring and reporting on progress and may contribute to national evaluations. In these circumstances, your identity will be protected and data will be used for statistical purposes only.

 

Who is my information being shared with?

Your information may be shared with partners and organisations to help you achieve outcomes where this is in your best interest and with your consent, for example, police, GPs, CAMHS, hospitals, Early Years settings, schools, colleges, Social Care, Government departments. Partners such as schools, health and so on. will need your information to provide you with a service and will not share your information except in instances of safeguarding and its responsibilities in law.

In addition, the law says we must collect information about young people’s participation in education, employment and training and report this to the Government. This is written in the Education Act 1996 and the Education and Skills Act 2008. We may contact you to find out your current activity if you live or are in learning in Buckinghamshire.

Your information will also be shared with the Office for National Statistics (ONS) for research purposes. ONS will ask Government departments to match identifiers such as names and dates of birth to the data they routinely collect to measure your progress. The data will be transferred, handled and stored by the ONS and securely destroyed after the completion of the research project in accordance with data protection law. Anonymised information about the support you receive and the outcomes you achieve will be shared with the Ministry of Housing, Communities and Local Government.

Information is shared for research purposes to help the Government and local service providers understand whether or not the programme has been effective in turning around the lives of families. Each party signs an Agreement to ensure that your personal information is stored, managed, processed and destroyed properly.

 

How will this affect me?

The services that are provided to you will be based on the needs of your family to provide support and help you make improvements in the areas where you have said you need some help.

The data used for the research will be anonymised so no one will be able to identify you and results about the success of the programme will be reported at group level. For example, any reports would include statements such as: “Over 50% of families on the programme were successful in reducing their offending behaviour for 6 months after receiving treatment as part of the programme.”

The results will not be used to make any decisions about the service you currently receive and will not affect any benefits, services or treatment you may be entitled to.

 

How do I access my information?

To ask for a copy of your own personal data, you can make the request by:

Email: dataprotection@buckinghamshire.gov.uk

Writing to the Data Protection Officer at:

Buckinghamshire Council
Walton Street Offices
Walton Street
Aylesbury
Buckinghamshire
HP20 1UA

This is known as a data subject access request.  In some circumstances, you may also be able to request a copy of someone else’s data if you have responsibility for that person. 

 

To request any other information, you can make the request by:

Email: access2information@buckinghamshire.gov.uk

Writing to the Freedom of Information Officer at:

Buckinghamshire Council
Walton Street Offices
Walton Street
Aylesbury
Buckinghamshire
HP20 1UA

 

Who is the Data Controller and Data Protection Officer?

Buckinghamshire Council is the Data Controller and the address is:

Buckinghamshire Council
Walton Street Offices
Walton Street
Aylesbury
Buckinghamshire
HP20 1UA

The Council’s Data Protection Officer can be contacted at dataprotection@buckinghamshire.gov.uk or at the address above.

 

Why does the Family Support Service collect your information?

Your personal information will be collected when the law says we must, or with your consent so that a service can be provided to you. The lawful basis for this is Article 6 of the General Data Protection Regulation (GDPR). The personal information we collect about you includes things like your name, address, and also what the law calls ‘special category data’ which includes more sensitive details such as your gender, ethnic origin and religion.

 

How long will your information be kept?

Information will be stored securely for 7 years after our involvement with you has ended. After this time your information will be destroyed.

 

Complaints

Complaints can be addressed to the Information Commissioner’s Office (ICO) at www.ico.org.uk