You said...we did (Local Offer)
We publish the comments you make about the Local Offer and tell you what we have done in response.
Under 'Downloads' you can find out how we have worked with you, read feedback about the Local Offer website, see what people say about the services in Buckinghamshire for people aged 0 to 25 with special educational needs or disabilities (SEND) and what we and those we work with have done as a result of what you said. We also highlight some examples each month which you can see below.
We are always happy to hear your comments or ideas for improvement, so tell us what you think on our Local Offer Feedback form.
You said: The mental health information should be more prominent and more diverse as many people don’t meet the criteria for CAMHS.
We did: This will be considered in the development of the new Local Offer pages. There are more services being registered on the website and promoted via social media such as Kooth and Young Minds.
You said: PeopleToo have been working with local young people to re-design the preparing for adulthood information. This should influence the published Local Offer information.
We did: We have spoken to PeopleToo and listened in to some of the feedback sessions. The new documents will be shared with the Digital Team so that the Preparing for Adulthood section (PfA) on the Local Offer reflects the new approach. This will be included in the new website pages.
You said: Some parents find it easier to watch videos to access information rather than read it.
We did: The Integrated SEND Service (iSEND) are considering making some videos to cover key topic areas to help families.
May and July 2020
You said: Members of the Local Offer Advisory Group started to review the menu titles used on the Local Offer landing page and made suggestions to help improve them, looking at other Local Offers for inspiration.
We did: These suggestions have been shared with the agency who are helping to review the Local Offer website design, along with examples of other Local Offers.
You said: via email feedback. I just wanted to give some positive feedback on your SEND Coronavirus page: https://www.bucksfamilyinfo.org/kb5/buckinghamshire/fsd/site.page?id=5vOhLooqkIA. It’s a really useful and comprehensive resource which has been promoted with special schools. Could you add the following link to this: https://www.thesendcast.com/sendcast-episodes/ There’s a couple of Coronavirus episodes that are good listening. From Keerin Hossain, Enterprise Coordinator, Bucks Skills Hub.
We did: Added the link to the page.
You said: At the SEND Youth Forum in December 2019:
- On this page Transitions - Adult Social Care (SEND) that the purple icons down the side are a bit meaningless as they don’t always match up to the section they are next to – photos would be much more eye-catching and useful.
- If there was a tool built into the site allowing users to easily alter things like the background colour, this would make it more accessible, for example, some users find a yellow hue easier to read from than white.
- Connexions is no longer running.
- These have been removed. We can’t add photos but we will share your idea when we start to plan our new website.
- You can do this already, either by using settings on the accessibility page or by clicking the BrowseAloud software (SPEAK icon).
- All references to Connexions have been removed.
- We are working with teams to ask them to update their content to make sure the information is up to date. We are also starting to work on a new website so all your other ideas will be shared with the team. We would also like to involve you in the website research soon.
You said: At the South East Local Offer peer review:
- Improve mental health information.
- Increase personal budget information.
- On a lot of the pages, the writing is too small and there is too much of it. The language seems like it’s aimed at adults and professionals not at children and young people.
- Travel training info lacking.
- Reviewed your Mental Health Information by bringing information that was spread across multiple pages on to one structured page (Mental health in children and young people with SEND) with the most relevant links to further information.
- Updated our Money, Benefits and Allowances (SEND) page to: Group information on Personal Budgets and Direct Payments together to provide an overview with links to more detailed information. Links to the SEND specific Money information has been added from the family-focused Money, Benefits and Allowances area. We will liaise with colleagues to request further information as and when available.
- The text size can be made bigger by using the BrowseAloud tool or by following the accessibility tips: We are in the process of reviewing all our pages to make them easier to read. This will take some time because we have lots of pages to review. Sometimes we need other people to provide us with this information. We are asking young people in Buckinghamshire to tell us which pages are most important so we can start with these.
- Transport Travel and Discounts page created with links to travel training by Talkback-Nclude. This also brings together travel discounts, Sunflower Lanyard information and Airport and Flying information and signposting. We will work with colleagues to expand the travel training information in future.
You said: At a local event in October 2019 young people were asked some questions about the Local Offer for SEND and highlighted the following:
- They come to the Local Offer to find information on becoming an adult.
- They like to read or hear about other people's stories.
- They would like to see a simplified version of the Local Offer and more adrenalin sports on the website.
- Improved our preparing for adulthood section by using tiles to better organise the information and make it more visual and easier to navigate.
- Made some of the pages easier to read by simplifying the text.
- Emailed local activity providers to ask them to add their holiday activities to the website, including sports activities.
You said: Parents at the countywide CAMHS Parent Support Group fed back that they were not aware of BFIS or the Local Offer and felt disappointed that they could have accessed the information earlier. Parents asked if GPs, Social Care and Schools were aware of this to help inform parents.
We did: We have recently visited all social care teams to remind them about the Local Offer for SEND and BFIS. As we are now part of the new Family Support Service we will be reviewing our outreach to partners across the county to help raise awareness. There will be a revised SEN newsletter for schools and partners and we are going to work with our Comms team to put together a mini-campaign to help remind professionals about the Local Offer so they can signpost parents to it. the Local Offer for SEND has been advertised on screens at GP surgeries and we will ask that this happens again.
You said: What does the “All needs met” filter mean? [appears under the heading “Type of Special Educational Needs” alongside search results].
We did: Originally, “All needs met” referred to a broad group of needs. In the Special Educational Needs and Disability Code of Practice 0-25 years, January 2015 these became:
1. Communication and interaction
2. Cognition and learning
3. Social, emotional and mental health difficulties
4. Sensory and/or physical needs
Because Schools and early years settings looked at all of these needs to identify what action to take to support their pupils/children, they were considered to meet all these needs and thus, the All needs met filter was applied.
As more services, organisations, and activities have joined the Local Offer for SEND, some now offer support for additional needs not covered by the “All needs met” filter.
We have reviewed the use of this filter and in future, it will only apply to:
• early years settings
That meet all the needs listed beneath it. It will take time for all records be reviewed and for these changes to be completed.
To find specific support for a particular need, website users should select a need for from the checklist under “Type of Special Educational Needs”.
To find general support/non-specific support, website users will find these appear in search results without applying any filter, simply look for the pink Local Offer flash for more details. Website users can filter results by only those with Local Offer information by selecting “Yes” under “Service has Local Offer”.
You said: There are not enough social activities happening in the evenings and on Fridays.
We did: Continue to research activities and providers and encourage them to add their activities to the Local Offer for SEND. We continue raising the profile of local groups and activities by sharing upcoming activities via our social media channel and encouraging the use of the Bucks Local Offer and SEND group as a place to share and discuss what’s happening locally.
You said: There is not enough information on Epilepsy on the Local Offer.
We did: Social Media Posts have been published and scheduled over April, May and June 2019 to promote that people using the Local Offer have said they would like to see more #epilepsy related services. The posts have the call to action to register on our website and are relevant to those who work for such services, or those who may be familiar with a service and may like to recommend they join the Local Offer. We will continue to encourage local organisations to add their organisation/service to the website.
You Said: there is no information on Epilepsy and local support on the website.
We Did: Added An NHS article on Epilepsy to the website and will we continue to encourage local organisations to register with us.
Following feedback about the Preparing for Adulthood information, we are in the process of developing our 'Preparing for Adulthood' section for young people. This section has visual tiles and the pages are styled to match other Youthspace pages on the website. This section is still under development and more content is being added. View the S.E.N.D info for young people / Preparing for adulthood here.
You can send us your feedback on this section at any time using our feedback button or by our Feedback and your participation form.
You Said: “I would have loved to have had this information years ago!” An attendee of The Aylesbury Grammar School Coffee Morning in response to "are there things we could improve?".
We Did: Recorded the feedback and published it here. We also reassured attendees that our "Feedback" button and Feedback Form can be used at anytime to send us feedback. We will continue to share information through outreach as much as we can.
You Said: “Use school newsletters to get the message out” An attendee of The Aylesbury Grammar School Coffee Morning in response to "how could we help more families know about the local offer?".
We Did: We will continue to use school's bulletins for communications to schools and leaflets and book bags if possible.
You Said: [Relating to The Autism Toolbox]
- I like the clear and concise listing of all the different topics and external links with more info
- I like the use of videos to further illustrate the points/topics in question
- I like that it has a whole variety of different topics covering (in my mind anyway) the key issues of relevance with clear virtual sign posts
- I like that your further links of reference on the right hand side of page What I would suggest is options for font size colour changes, background colour changes (for people with visual perceptual challenges, dyslexia)
We did: We have added a link to our accessibility page to introduction on every page within The Autism Toolbox. The accessibility page allows people to increase font sizes and change background colours. We have also highlighted browsealoud which can read aloud and translate any page on the Local Offer and Buckinghamshire Family Information Service website. More information can be found on the accessibility page itself, which can be accessed anytime by clicking “Accessibility” at bottom of this website.
You said: I have heard about the LO through the Partnership Boards. I like that it gives all the information in one place. It's an excellent service, very comprehensive. You could help more families know about the LO by renaming the service - the name doesn’t let you know what it's about.
We did: Feedback recorded. Thank you! The name "Local Offer" came from central Government and our co-production group decided to keep the name to benefit from national promotion. We try to call it the ‘Local Offer for SEND’ to help people understand what it’s about.
You said: The option to contact Bucks Family Info for a new Max card on the Pinpoint page is not very obvious.
We did: We increased the size of the 'contact BFIS' link and moved it onto its own line to make it easier to spot and click.
You said: There are many links on the on the Education 0 to 25 years (SEND) page and it can be confusing.
We did: In the Early Years section of the Education 0 to 25 years (SEND) page, links have been organised by topic and a brief description added below them. This is to make it easier to understand where each link will take you and what you can find when you click them.
You said: We consulted with young people at the SEND Youth Forum and Aylesbury College about what 'preparing for adulthood' means to them.
We did: We will use this feedback to ensure that our Preparing for Adulthood information covers everything the young people told us was important.
You said: I have not been able to easily find specific info on physical activities my autistic children can engage in. Perhaps these organisations can specifically outline their activities for the SEN community?
We did: We encourage providers to complete their record with as much information as possible in the Local Offer section, and specifically around how they can cater for particular needs. The good example you picked out is where a provider has completed their record in full. Unfortunately, we can only encourage this as good practice but we will keep reminding our partners of how important this is.
You said: You have been asking us for a new look Local Offer homepage.
We did: We have worked with our web developers to add ‘tiles’ to the homepage to make it look more attractive and easier to navigate. The Advisory Group helped us to review the titles and pictures.
You said: Is there a way we can make SENCO contact details easier to find?
We did: We added two new fields to the Local Offer form so that settings and schools can add the name and contact email for their SENCo. This will be published in the Local Offer section of each school or setting's record on the website. We are now asking them to complete this information.
We created a case study with Laura who attends the SEND Youth Forum. Laura told us: The Local Offer has helped me because I now go to more clubs and have met new people. I also receive the correct help and support at college. You could make the website more colourful and include more videos on the website. There’s also too much jargon but if I'm looking for something in particular online I usually find it.
We did: The new 'tiles' have made the website look more colourful and we have some new videos including work experience at thrift farm. We are regularly reviewing the pages to try and make the information more simple but this will take us some time.
Our SEND Youth Forum members helped to re-design the Local Offer postcard to make it more attractive to young people and help them understand how the Local Offer can help. We will share this widely with groups, schools, colleges and partners in January.
You said (via Facebook): 'Can you let us know what's going on with the SEN Team (now Integrated SEND Service) in Buckinghamshire at the moment. We've had 2 SEN officers since September and the second one's just left. No one called to let us know had to find out for ourselves!'
We did: Liaised with the SEN Team (now Integrated SEND Service), resulting in a SEN Officer contacting the family on the same day to discuss the concerns. The parent responded: 'Bucks Local Offer and SEND yes thank you for getting involved, we got allocated a new Officer that same day.'
You said: "I accessed the website, phoned and emailed. I obtained specific targeted information that I was able to pass on to 2 families who had requested advice and support. Nicola has been extremely helpful and has sourced information for me that I would have found very time consuming to research in depth".
We held two sessions in Special schools to get young people's feedback on the website. See our separate feedback document.
You said "Wow, Bucks have put an updated SEN officer and contact list online. Also quite useful as it lists all schools (and type) in Buckinghamshire and also those outside of Buckinghamshire attended."
You said - 'I've been searching for the Young People's SEND Forum on the Local Offer but couldn't find it.'
We did - Added keywords and now it comes top of the search results.
You said: I would like to know about more activities over the summer holidays.
We did: We added 156 activity and event records over the summer holidays which were viewed a total of 1956 times.
You said - ‘I like being able to make a difference to people's lives and help them get their voices heard. I think it's important.' Laura, Chairperson of the SEND Youth Forum.
Following the celebration event to showcase the Local Offer Activities Film, you said -
'A very big THANK YOU to you and your team for presenting E with the chance to be in such a brilliant film, but also for the extremely generous gift and certificate! E is thrilled, and we are very proud parents. It is things like this that have a HUGE impact on the lives of our SEN children, and I pray going forward that your department will organise such opportunities and events.'
In response to the annual Specialist Teaching Service survey to schools you said - It’s difficult to liaise with the Specialist Teacher as we are all so busy so don’t get chance to catch up.
We did - Having discussed this with a number of schools, the Specialist Teaching Service put in place a Record of Visit form which records all sessions in school for a named pupil, with objectives we are working towards. This is them shared termly with the schools.
In response to the annual Specialist Teaching Service survey to pupils you said - The survey is too complicated; the language is hard to understand.
We did - The team are looking into the survey to see how we can make it more pupil friendly and are working with individual pupils to get feedback on how best to present the next one.
In January, our Local Offer was reviewed by a Council Officer, a parent and two young people from Hampshire. They used a set of questions that measure how well our Local Offer meets the criteria set out in the Code of Practice. We have created an action plan to show how we are going to address all their feedback.
You said - Transfer Plan information was not found.
We did - This information is available but we have made it easier to find under 'conversion strategy' and 'transfer plan'.
You said - The Local Offer has been developed in conjunction with children and young people, parents, carers and local services, but you haven't told us how.
We did - We will be publishing a section to explain how parents, carers and young people have been and continue to be involved with the development of the Local Offer.
You said - Found it difficult to find the Section 41 information.
We did - We have created a separate page so that the information can be found easily using a keyword search.
You said - Unable to find the accessibility strategy.
We did - This is present but was not showing up in a search. We have now made this easier to find using keywords.
You said - The feedback form has no mandatory fields - has this caused any issues?
We did - This was a deliberate choice so people are not put off from leaving feedback if they don’t want to leave contact information. We always provide a direct response where people have left their details. We have now updated the feedback form with a 'tick if you would like a response' box which will make contact info mandatory if ticked.
You said - What is a Max Card? (via Facebook)
We did - Posted links on Facebook to the PinPoint page, how to register and Max Card attractions.
You said - Dean Beadle - Autism speaker coming to High Wycombe - please share with colleagues and parents.
We did - Promoted on Local Offer Facebook and the web pages.
You said - SENCOs cannot find the correct place to upload their Annual SEN Reports on the to the BFIS website.
We did - Requested that our web provider add a document upload field under the Local Offer section and name it Annual SEN Report.
You said - I am an educator with a priority within my department of getting our young people with learning disabilities in to employment. When I look at the local offer I do not see anything that refers to employment!! Is there a reason for this?
We did - Under the Transitions/Adulthood section we have some links for young people to help them get in to employment. Back2Base and Connexions are particularly helpful. Apprenticeships are also an option, as they can be available to all young people. I can make this more prominent, if you think this would help.
You said - At the time of the survey most special schools were not clear about the special needs area that they primarily supported. Looking at the list some now do put this, others do not. There is no list of ARPs in Buckinghamshire or their specialisms that I could find. It would be a useful tool to have with parents who have children struggling in mainstream that are looking for alternatives.
We did - There was a document with this information and we have made this easier to find.
You said - The link to First Response is confusing as the council page is called Child Protection and Safeguarding, not First Response. Can this be changed?
We did - Forwarded to Head of Service and Practice Improvement Manager - the wording is correct on both pages. The service, overall is known as First Response but then it is broken down in to separate teams. It is First Response that would take an initial safeguarding referral or concern about a child.
You said - I was hoping to get in touch with someone regarding featuring CerebralPalsyGuidance.com on your site as I believe it's a great resource for your visitors. As someone living with CP since infancy, I know how important it is to put good resources in the hands of parents who have children with cerebral palsy.
We did - Added the link to our Information and Advice page under Further Links.
You said - The Special Schools booklet should have contact emails on it.
We did - Added emails to the booklet.
You said - Some of the information about Direct Payments is out of date.
We did - Liaised with the Direct Payments team and updated the content.
You said - the council's corporate complaints procedure is missing.
You said - can you make the Local Offer more obvious on the BFIS home page.
We did - we now have a Local Offer button on the home page.
You said - details of PDA (Pathological Demand Avoidance Syndrome) should be included on the Local Offer.
We did - added it under Parent Support Groups.
You said - it would be helpful to have a list of link workers for schools.
We did - we are working on a list for SEN Officers, CAMHS, SLT, School Nurses and OT. These are being published on the Education page and will be updated quarterly by the services.
We reviewed the feedback from the online scenario survey which we had on the website from April to December 2015. Many of the issues were resolved with the launch of our new website in June 2015 and other feedback and actions are published on the 'You said...we did' pdf under Documents.
You said - you gave us some great feedback about the Local Offer video, such as:
- I thought the video was really good because it showed people what young people can do.
- I thought it was good because it very informative
- Very good and very helpful also its very fun to watch and it’s good to see people talking about things and it’s good to hear people talk about their life and achievements. Thanks for that.
- I thought it was put together really well, but it was a shame about the sound.
We did - we are now planning another video with young people.
You said - some parents still don't know about the Local Offer.
We did - we are reviewing our communications plan and we have produced a 'digi-screen' advert that will be shown in libraries and GP surgeries to help promote the Local Offer.
You said - we attended a SENCo Liaison meeting and professionals there said it would be helpful to run some drop in sessions so they could find out more about the Local Offer.
We did - we set up three sessions in November for SENCos and other professionals to come along and ask questions.
You said - you wanted a video to tell you about the Local Offer.
We did - we worked with lots of young people in Buckinghamshire who took part in this video to tell you all about the Local Offer and what is important to them. Take a look by clicking on the link under 'external links'.
You said - You wanted some information about what sort of things were included in the Local Offer. You said that you wanted to watch a film that would give you this information.
We did - We went away and worked with some young people in Buckinghamshire to find out what was important to them and asked them to help us make a film to tell you about their important things. We will tell you as soon the video is available to watch online!
You said - Some schools found it difficult to add their SEN report to the website last year.
We did - This year we will do it for them to ensure 100% of reports are uploaded to the Local Offer pages.
You said - When the new mobile responsive website went live, some of the links were broken including the transitions one. This could have been embarrassing as we have recently been promoting publications with this address and we don't want families and young people not being able to access the information.
We did - As soon as we realised that links were broken we fixed them as quickly as possible. If you find anything not working please let us know.
You said - The new conversion strategy is missing.
We did - We added the strategy to the Local Offer.
You said - Please may I record my sincere thanks for the tremendous support offered to me during the EHC Needs Assessment for my daughter. The professionalism and timely advice from advisers at Bucks Sendias, ADVIZA and Carers Bucks provided me with much-needed confidence and encouragement. At all times impartial, perceptive and practical advice offered a way forward through the challenges of negotiating the new legislation. Thank you!
Our SEND Local Offer Workshops involved 52 young people. They included Local Offer awareness for young people, information they would like to see included in and how they searched for information.
Eight YouTube workshops were hosted in schools to create short films to support and provide information on the SEND reforms to disabled children and young people, and those with SEN, and their parents. They involved filming young people, using an animation app on the ipad and drawing and making puppets.
The Children’s Partnerships Team worked with young people from Chepping View School to support with the design of the Local Offer postcard. A drawing competition was held with over 30 entries.
With the support from the Children’s Partnership team and Youth Service 52 young people received AQA certificates for their Local Offer participation work.
We undertook a SEND Pathfinder review which assessed the required content for the Local Offer. The changes we made were:
We did detailed user testing to find out what you liked and what you wanted us to change. Take a look at the You said...we did pdf under Downloads to see what we did.