Accessing our website

This website is run by the Buckinghamshire Family Information Service through our third party supplier Open Objects (part of the Idox Group.) We want as many people as possible to be able to use this website. 

We are committed to ensuring everyone can use our website. In our expand and collapse sections below we provide you with information on how we make this website more accessible and at the end have listed links to more detailed resources and information on different devices.

We have added the world-leading digital inclusion software, Browsealoud, to our website - making our content more accessible with reading and translation support.


Some people find certain text and background colours difficult to read, while others prefer to have a specific colour such as white text on a black background. You can change the text and background colour using the accessibility controls below. Once you have chosen your text size and colour preferences below and clicked "Apply settings", you can then use the back arrow in your browser to return a previous page and your new settings will remain. If you need to change these settings again, a link to this accessibility page can always be found at the bottom of this website.

Choose a theme:

Browsealoud logo

How to use Browsealoud

Click on the Browsealoud launch pad that appears in the corner of your screen to launch the support toolbar. It may appear in different corners of your screen depending on whether you are using a computer, phone or tablet.  Then simply click on any text to hear it read out loud.


How does Browsealoud help?

Browsealoud offers a host of reading and translation support - helping you to access and understand our website better.  

  • text-to-speech: click on or select any text to hear it read aloud

  • translation: written and spoken translations in multiple languages - English Language abbreviations

  • text magnification: enlarges text and reads it out loud

  • mp3 generation: converts selected text into an MP3 audio file

  • screen mask: blocks distractions on screen with a tinted mask

  • web page simplifier: removes clutter from the screen, displaying only the main text

  • settings: customise options to suit individual needs or preferences

All the features are accessed from an easy-to-use, floating toolbar - allowing you to drag and drop it anywhere on screen.  

Watch the Browsealoud Features video to see Browsealoud in action.

Warning Screen Icon

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

There are several ways to contact us:

  • Email for all information, advice and support assistance

  • Email for all questions or queries concerning our website or social media

  • Social platforms Facebook or Twitter 

  • Telephone on 01296 383065

  • Text 07786 202920

  • If you would prefer to visit us in person please contact us by one of the above channels, let us know if you require any assistance or specific requirements when you visit and we will be happy to organise a meeting with you.

The Buckinghamshire Family Information Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We continually monitor compliance through the web governance software application Site Improve.

Exceptions Logo

There are a number of accessibility features which we are not able to resolve due to technical limitations with our website developer. We have listed them here for your information:

  • An 'italics' tag is used to denote certain symbols across the site. 

  • The Buckinghamshire County Council logo at the bottom right of each page has no alt text.

  • All links across the site should be in 'bold'

Images Icon

We have avoided using too many graphics within the website to ensure quick download times and to allow access to information which cannot be read as an image. Where images have been used we have added 'alt' tags - text alternatives so that you will still know what the image is meant to convey even if it does not load or if you've have chosen to browse with the images switched off or you are using an assistive technology like a screen reader to browse the webpage.

External Link Icon

External links in the related link boxes are denoted with a small arrow icon. This is particularly useful if you are using a screen reader.

Speaking websites

There are a number of programmes available that enable your computer to talk to you.

Microsoft Windows comes with a basic screen reader called Narrator, which reads text on the screen aloud and describes some events (such as an error message appearing) that happen while you’re using the computer. You can find more information on how to use Narrator on the Microsoft website

There are also a number of Screen Reader programmes with more features, such as being able to read whole documents. Some of the most popular include:

For Mac users, the Mac operating system also has a built in speech to text function, which you can access by going to ‘System Preferences’ and selecting ‘Universal Access’.

Magnifying your screen

All recent versions of Microsoft Windows include magnification software. This allows you to greatly increase text size, although this will be restricted to only a small proportion of the screen. To use Windows magnifier, click on ‘Start’ then select ‘Programmes’ followed by ‘Accessories’ and ‘Magnifier’. You can then select the amount of magnification you want from the dialog box that will appear on screen.

For Mac users, you can select the screen magnifier option by going to ‘System Preferences’ and selecting ‘Universal Access’.

Slowing down your mouse speed

Some people find that it is easier to use a mouse at a slower speed. In Microsoft Windows, you can change this setting in the same way as you change the size of your mouse pointer. From the ‘Mouse Pointer Options’ menu just slide the ‘Select a pointer speed’ bar to slow or speed up the mouse.

For Mac users, from the ‘Mouse and Track pad’ menu you can use the ‘Tracking Speed’ slider bar to change the mouse speed.

Using your keyboard to move around a website

For people who can’t use a mouse or track pad, it is possible to navigate around a computer screen using different keystrokes on the keyboard.

There is further information on keyboard shortcuts on the Microsoft Windows website. You can also find information on using the keyboard with different web browsers and other programmes in this RNIB guide

More information for access on different devices

For more detailed guidance on how to increase accessibility and change how your device or web browser works, we recommend the following websites: